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Matchbook Review

 
Overall rating
 
 
URLMatchbook
Address: Triplebet Ltd., Le Val, Alderney, GY9 3UL
0% Commission on all sports
Take advantage of 0% commission on all sports for 30 days when you first sign up with Matchbook! Promo code: COMMFREE
Review


Matchbook Review 2022: Bonus, Promotions, Withdrawal

Founded in 2004, Matchbook is one of the oldest betting exchanges on the internet. In this article, we’ll provide a detailed review of this popular sportsbook site, sharing as much information as possible. We’ll cover the licenses, selection of betting markets and share full details of the available banking options. Customer service, live streaming and promotions are also on the agenda. So if you’re ready to learn all there is to know about Matchbook, let’s jump right in!


Reputation and Credibility (9/10)

Betting exchanges are always going to struggle to compete with Betfair, but Matchook does a pretty good job. The site has been going since 2004, so is only a few years younger than its biggest competitor. It was created by a bunch of professional gamblers too, so it’s fair to say the team behind it knows a thing or two about the industry.

In terms of licenses, Matchbook has one of the highest quality available thanks to the UK Gambling Commission (license number 39504). But the site is also fully licensed and regulated by the Alderney Gambling Control Commission, for those customers outside of the UK.

Matchbook may not carry quite the same weight as Betfair when it comes to betting exchanges, but the site’s reputation has been growing in recent years. The company has been active in sports sponsorship, which has undoubtedly helped to build up the brand’s credibility. The company name has previously adorned the shirts of Brentford FC, back in the 2015/16 season. And more recently, the company has sponsored major horse races at the likes of Ascot and Cheltenham.

Verdict: A highly creditable name in the industry

Although Matchbook doesn’t pack quite the same punch as the top tier operators like Bet365 or Betfair, they are still fairly widely known. And they are certainly well respected, possessing a license from one of the industry’ strictest regulators and almost two decades’ worth of experience. Customers of Matchbook are in extremely safe hands.


Welcome Bonus (6/10)

One positive aspect of the Matchbook welcome bonus is the flexibility. There are actually three different offers to choose from:

- Bet 10 Get 15 (Bonus code: Matchbook15)

- 0% Commission For 30 Days (Bonus code: COMMFREE)

- Bet 10 Get 10 on Greyhounds (Bonus code: GREYHOUNDS)

The first option requires you to bet £/€10 on any market at odds of 1.80 (4/5) or greater. Doing so earns you £/€10 to use on any other market, plus a subsequent £/€5 of bonus funds to use on a multiple bet.

If you’d prefer to try something else, you can take a 30 day period of zero commission when betting on all sports. THis is an interesting angle that could save a lot of money if you plan to beat heavily. Alternatively, you can go with the greyhound offer, which also requires minimum odds of 1.80 (4/5) and the bonus funds are specifically to be used for betting on dogs.

Verdict: Choose from any of three different welcome bonuses

When you compare these offers to Matchbook’s competitors, they are on the small side. If you look at the likes of Bet365, for instance, their offer is a whopping £/€100 worth of free bets. But at least the Matchbook welcome offer is actually a free bet, rather than the risk-free bet offered by rivals Betfair. And the 0% commission offer is an interesting alternative, which earns them brownie points with us.

Ongoing Promotions and Offers (2/10)

Unfortunately, aside from the three different welcome bonuses, Matchbook does not currently offer any ongoing bonuses or promotions for existing players.

The only thing of note to report here is the selection of enhanced specials. At the weekend, Matchbook picks out several interesting doubles and trebles on football matches and offers a bigger price than usual. They also offer enhanced specials on other sports, including UFC and darts.

Verdict: No ongoing promotions to be found at Matchbook

Sadly, Matchbook does not offer any ongoing customer promotions or loyalty bonuses. There is no indication as to whether or not this is likely to change in the near future. But if it does, we’ll be the first to let you know.

Deposit Options at Matchbook (7/10)

The selection of deposit methods at Matchbook is a tad underwhelming. Most customers will not have any issues funding their account, since debit cards are an option. But for those who don’t wish to use their bank card, or simply don’t have one, there is not much else available.

Two e-wallets are present, in the form of Neteller and Skrill, but Matchbook lacks other common alternatives, such as Apple Pay or PayPal. And there are certainly no fancier options, such as mobile money or cryptocurrency tokens.

One positive about depositing at Matchbook though, is the relatively low minimum deposit limit. £/€10 is perfectly reasonable and doesn’t price out the casual bettors. Additionally, there are no hidden charges for making a deposit with any of the available banking methods.

Customers can deposit using one of six major international currencies. They are as follows: GBP, EUR, USD, AUD, CAD and HKD. Complete information regarding Matchbook’s deposit methods can be found in the below table.

Available Deposit Methods

Payment Option Minimum Deposit Maximum Deposit Processing Time Processing Fee
Debit Card (Visa / Mastercard / Maestro) £/€10 £/€6,000 Instant None
Skrill £/€10 £/€6,000 Instant None
Neteller £/€10 £/€6,000 Instant None
PaySafeCard £/€10 £/€6,000 Instant None


Verdict: Fairly basic selection of payment options

Matchbook isn’t reinventing the wheel when it comes to deposit options. All of the basics are present, including the two major gambling industry e-wallets and bank cards. But beyond that, you’re going to struggle for options. Deposit limits are on the lower side but there are no fees for funding your betting exchange account.

User Interface and Experience (8/10)

If you’re new to betting exchanges, the layout of the site might be confusing. Until you become familiar with the idea of laying a bet, the masses of pink and blue numbers would of course be intimidating. But that’s not any fault of Matchbook, so for the purposes of this review, we’ll assume that you do already understand betting exchanges.

Although Betfair is naturally the benchmark when it comes to an exchange’s user interface, we actually prefer the user interface at Matchbook. Although they’re similar in terms of style, it somehow feels less busy and cluttered here. The site also offers users the ability to change odds formats (American odds, Malay, Hong Kong and decimals) as well as currencies (USD, GBP, CAD, AUD, HKD and EUR). These features are lacking at Betfair.

The same can also be said of the native apps (Android and iOS) and mobile site, in that they are clean and easy to navigate. Things load quickly too. Everything about the Matchbook user interface feels intuitive and it looks nice in general. The only real negative is the fact that you cannot change the language to anything other than English.

The clincher though, is that it’s much easier to work out how to place multiple bets at Matchbook than with their bigger rivals. Simply add the selections to the betslip as you would at a more traditional sportsbook and hit “Add To Multiple”. Matchbook makes accumulator betting look and feel more like a regular bookmaker and that familiarity makes things easier for newcomers.

Verdict: Matchbook improves upon Betfair’s cluttered layout

Whether using the native apps, the mobile site or a good old fashioned desktop, your Matchbook user experience is likely to be a good one. It’s very easy to find the markets you’re looking for and the site’s design is relatively easy on the eye. Generally, Matchbook feels less busy than other betting exchanges like Betfair.

Sports Betting Product (8/10)

Upon researching this Matchbook review, we found just 17 different sports available for betting. This is an unusually low number when compared to any other sports betting site in the UK or Europe. Although the major sports like football, cricket, tennis and basketball are covered, the site is lacking in events from more niche sports. Table tennis, snooker, handball and volleyball are just a few notable examples.

Looking into the range of betting opportunities though, we find a good selection. Top Premier League football matches, for instance, feature more than 50 different markets. This stacks up pretty well when compared to Betfair. Though betting exchanges always fall short when compared to the huge range of possible betting opportunities offered by top operators like Bet365 or 1XBet.

For other sports, the Matchbook product offering is fairly good, at least when compared to other exchanges. An average quality basketball game has six markets compared to the three offered by Betfair, for example. While for a top tennis fixture, you’re looking at around 25 different markets compared to just 11 over at Betfair.

In terms of technology and gadgets, Matchbook offers a cashout facility, as well as betting insights and tips on their blog site. However, they do lack any sort of bet builder tool or request a bet feature. The full range of Colossus jackpot bets can be enjoyed too, giving players the chance to win potentially life-changing sums of money for a small stake.

Verdict: Overall, a pretty good sports betting product

Although Matchbook is missing a lot of sports when compared to other betting sites, they do cover the world’s most popular events. And within those sports, they generally offer more markets than their biggest betting exchange rival, Betfair. All in all, the Matchbook product is pretty solid and certainly better than the average betting site.

Live Betting At Matchbook (8/10)

As you might expect from a betting exchange, the in-play betting section is pretty decent. The majority of sports fixtures which are available pre-match will remain up for live, in-play betting once they get underway. Once fixtures turn in-play, the number of markets on offer generally remains unchanged from the pre-match markets. And this is a competitive figure when compared to other betting operators, too.

There are around 25 tennis markets per game, for example, with 15 to 20 for baseball and 5 to 10 for rugby union. These numbers are all in line with the industry. However, when looking at an average football game, there's a similar number of markets. This is a little on the low side when compared to the 600 or more different betting opportunities offered by 1XBet, for instance.

One disappointing thing to note is that Matchbook doesn’t offer esports betting, either in-play or pre-match. We feel that the site would definitely benefit from adding some of the top esports, such as League of Legends, DOTA 2 and Overwatch, along with some live streams.

Verdict: A solid in-play offering from Matchbook

The live betting product at Matchbook is more than adequate. You’ll find all of the major sports covered with a good amount of depth to the available betting markets, particularly on the top leagues. The betting liquidity is not quite at Betfair levels, but you are unlikely to struggle to match your bet.

Matchbook Live Streaming (4/10)

One area of weakness for Matchbook is that of live streaming. No sports are available to view on the site, with the exception of greyhound racing. But even then, the choices are limited, with coverage restricted to the following tracks: Central Park, Crayford, Doncaster, Harlow, Henlow, Hove, Monmore and Romford. In order to view greyhound races from those tracks, you must place a bet of at least £/€2.

Matchbook does at least offer a match tracker for top football matches. This provides you with updates on where the ball is at any given time, plus key stats relating to corners, shots, cards and team lineups. However, this is not available for most in-play fixtures, only the biggest football competitions.

Verdict: Disappointing lack of live streaming options

If it weren’t for the greyhound streaming and the few match trackers available, Matchbook would score no points at all in this section. If there’s one area we’d like to see improved, it’s this. There’s no excuse for failing to show streams of horse races, if greyhounds are available. And the lack of football and tennis options is a huge disappointment.

Withdrawal Options at Matchbook (6/10)

If the selection of payment methods for making a deposit was a little disappointing, the withdrawal options are no better. Since it’s not possible to use PaySafeCard to take your winnings out of your Matchbook account, there is only the choice of two e-wallets, or using your debit card.

In fairness to Matchbook, the processing times for cashing out your funds are very fast and they don’t charge any sneaky fees. But it would have been nice to see a slightly wider choice of banking options, particularly the inclusion of PayPal. Compared to most major European and UK betting sites, this is one of the smallest selections of withdrawal methods we’ve seen.

The full selection of payment options, including details of withdrawal limits, can be found in the following table.

Available Withdrawal Methods

Payment Option Minimum Withdrawal
Maximum Withdrawal
Processing Time Processing Fee
Debit Card (Visa / Mastercard / Maestro) £/€10 £/€20,000 1-5 days None
Skrill £/€10 £/€20,000 1 day None
Neteller £/€10 £/€20,000 1 day None



Verdict: Disappointingly narrow choice of banking methods

There’s not a great deal to choose from when it comes with making a withdrawal at Matchbook. If we’re honest, most people are going to be using a debit card anyway and this is certainly an option. Those who don’t wish to use a bank card will probably have access to Neteller or Skrill. But a mark of an elite betting site is offering customers the greatest possible convenience. A variety of payment methods is a big part of that.

Responsible Gambling (8/10)

Like any major international betting site, Matchbook understands the importance of responsible gambling controls. As a UK Gambling Commission license holder, it is a requirement for the company to be fully integrated with GAMSTOP. This is the UK’s National Online Self Exclusion Scheme, which seeks to protect problem gamblers in the country.

In addition to this mandatory requirement, Matchbook is carrying out plenty of socially responsible practices of its own. There are plenty of references to self-help websites for problem gamblers spread throughout the site, such as GAMSTOP, GamCare and Gambling Therapy. But better still, the betting exchange offers its customers a selection of options to assist with keeping their wagering under control.

Betting Controls

- Reality Check. This simple tool is configurable by the player. It triggers a pop up message to let you know that you have been playing for a specific period of time. The reminder offers quick links to information such as your betting history and how much you might have won or lost.

- Deposit Limits. Players can configure their own financial controls in order to help keep their spending in check. A daily, weekly or monthly deposit limit can be set up, although not from within your Matchbook account. To add deposit limits, you must email responsible@matchbook.com or speak to the team on live chat.

- Time Out. This particular betting control is kind of like a miniature self-exclusion. Your access to Matchbook will be restricted for a period of your choosing, between one day and six weeks. The main difference between this and self-exclusion, aside from the shorter time period, is what happens after expiration. With a time out, your account will automatically reopen at the end of the temporary block.

- Self-Exclusion. Players have the choice to self-exclude for a period of between 6 months and 5 years. If all else fails and you feel as if your gambling is getting out of control, this could be the option for you. If you are considering self-exclusion, you may also want to look into registering with GAMSTOP to exclude from every betting site in the country.

Verdict: Good selection of betting controls to keep spending in check

Matchbook is clearly a socially responsible betting operator. There are certainly some sportsbooks out there which offer a wider selection of betting controls to assist problem gamblers. But Matchbook’s tools are still very good.

Customer Service (8/10)

Should you have any trouble with the Matchbook betting exchange, the best place to start is with the site’s FAQ page. It’s not the most comprehensive help section we’ve ever seen on a betting website, but it certainly covers a lot of the basics. You’ll find advice regarding common login problems, account verification issues and assistance with payments.

Should the FAQ not solve your problem, you can reach out to the helpful customer support agents. They are available 24/7 by email (support@matchbook.com) though the live chat agents do not operate round the clock. Their operational hours are 9am to 10pm (GMT) from Sunday to Thursday and 9am to Midnight on Fridays to Saturdays.

There clearly used to be a telephone support option at Matchbook, which seems to be disabled. There is no indication whether or not this line will be reopened anytime soon. No other customer service channels are currently available. The company does run a Twitter account and a Facebook page, but they do not accept customer queries.

Upon contacting the Matchbook support team, we found them to be polite and eager to help. Response times were not the fastest, but certainly acceptable.

Verdict: More than adequate customer support

The Matchbook customer service team does a pretty good job, overall. If the live chat agents were available 24 hours a day and telephone support was an option, we would likely be issuing full marks in this area. Alas, that is not the case. But the support channels which do exist provide a better than average service to customers.

Matchbook - Final Thoughts (7/10)

All in all, Matchbook is a very good sports betting site. Highlights include a clean and easy to use interface, complete with a couple of native mobile apps. The betting product itself is excellent and, although it could include a few additional sports, the number of available markets stands up to scrutiny very well.

Matchbook is also an extremely secure place to bet. With licenses from two of the industry’s top regulators, some trusted payment options and the latest on-site security, customers are assured of a safe experience.

Many areas of this betting exchange could still use some work, however. If the site offered any live streams aside from greyhounds, that would probably be the single biggest improvement that could be made. It would also be nice to see some rewards for loyal customers, since Matchbook does not currently offer any such promotions.

If you’re searching for a betting exchange, you could do a lot worse than Matchbook. We highly recommend you give it a try. Why not join today and cash in on their £/€15 free bet offer? You won’t be disappointed.

Matchbook Review - FAQs

Is it safe to use the Matchbook?
Absolutely. Matchbook is licensed by both the Alderney Gambling Control Commission and the UK Gambling Commission. The website makes use of trusted international payment methods and is secured with SSL encryption technology.

What does “back” and “lay” mean on the Matchbook betting exchange?
When you place a bet, you are backing your selection. Whoever you placed the bet with is said to be laying the bet. WIth a traditional sports betting site, you can only back, since the bookmaker is always the one laying the bets. But with a betting exchange like Matchbook, you can opt to lay selections too.

What mobile and tablet devices are compatible with Matchbook?
In addition to a fully responsive mobile site, which is compatible with all modern tablets and mobile handsets, Matchbook also offers native Android and iOS betting apps.

Does Matchbook offer cashout?
Yes! You can cash out on many markets at the Matchbook betting exchange. Look out for the Cash Out indicator, which signifies its availability. The site’s rules warn that players should not simply assume that the feature will be available for every market.

Language versions

English

Odds formats

EU Odds (1.50), Hong Kong (0.50), Malay (0.50), US Odds (-200)

Deposit methods

Credit Card, NETELLER, Paysafecard, Skrill (Moneybookers)

Withdrawal methods

Credit Card, NETELLER, Skrill (Moneybookers)

Credit cards

MasterCard, VISA

Currencies
Currency Code Min. deposit Min. bet Max. bet Max. win
British Pounds GBP - 0.10 - -
Euro EUR - 0.10 - -
Mobile betting

Yes - https://www.matchbook.com/

Live betting

Yes

Live streaming

No

Customer support
Language Support email Support tel. Support tel. Live chat
English support@matchbook.com 0044-203-627-0646 Yes
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